Floor to our merchants: Zucchetti
Apollonia Lazazzara, Product Manager and Paolo Ravizza, Project Manager at Zucchetti
Zucchetti is a company with a clear strategic focus on digital, whose mission is to help companies simplify their business. How has partnering with MyBank helped streamline your processes and those of your counterparties?
Zucchetti was born with the aim of automating, simplifying and making company processes and obligations efficient: these objectives are part of the company’s and its team’s DNA.
One more “genetic” feature of Zucchetti is its continuous focus on innovation that allows us to grasp and, sometimes, even anticipate, the opportunities related to technological evolution: for example, those emerged in recent years, following the introduction of the e-invoicing obligations and, later on, the needs linked to the pandemic.
All these factors have further accelerated our decision to launch the Zucchetti Store e-commerce, whose opening took place in 2020 to support the digitization of SMEs.
Therefore, we can say that Zucchetti’s innovative nature brings us to offer punctual and practical solutions to meet our customers’ needs, and, at the same time, allows us to monitor and improve business processes at our end: over the course of 2021, this dual objective was achieved thanks to our partnership with MyBank, which provided us with a bank transfer with immediate confirmation. This payment method has been added to those that were already available in our Zucchetti Store ecommerce portal, which offers digital solutions and services for small and medium enterprises, self-employed professionals and professional firms.
A series of immediate benefits have been realised following the implementation of MyBank in February 2021: all administrative processes have been simplified and speeded up.
Our administration team particularly appreciated the speed of bank reconciliations and the certainty of payment, as MyBank transfers cannot be revoked: a critical feature in our business. Therefore, in a nutshell, the adoption of this new payment method and the partnership with MyBank have significantly improved our business processes, whilst allowing us to offer our customers a better payment experience on our ecommerce portal.
How have your customers responded to the introduction of this new account-to-account payment tool?
The response has been very positive: offering alternative payment methods is always highly valued—something we also appreciate as consumers ourselves. Customers particularly welcome the ability to make online purchases anytime, 24/7, without any time restrictions.
Moreover, MyBank’s bank transfer with immediate confirmation stands out by eliminating the typical spending limits associated with credit cards, which can be a barrier for medium-to-large transactions. Unlike credit cards, MyBank payments are not subject to expiration dates, providing greater flexibility and peace of mind.
For customers who remain cautious about online payments, MyBank offers a trusted and secure solution. It enables users to pay directly from their own bank accounts, closely resembling standard bank transfers. This familiarity enhances the perception of security and also simplifies administrative tracking, as users can monitor all transactions through a single bank statement.
From Zucchetti’s perspective, adopting MyBank has brought significant benefits: it has streamlined administrative processes and elevated the quality of services we provide—our primary objective. Overall, giving end customers the option to choose from multiple payment methods is always a clear advantage.