Floor to our merchants: Aquila Energie

Valentina Muraglia, CFO at Aquila Energie

The quality of all products and services offered is a key characteristic of Aquila Energie. Does the quality of the payment experience also play a role in customer loyalty?

Absolutely, the quality of the payment experience plays a crucial role in fostering customer loyalty. MyBank enables us to speed up payment processes while enhancing security, providing a service that helps strengthen the trust between us and our customers.

Today, CFOs, as managers of a company’s financial resources, are also tasked with improving overall business efficiency. How does MyBank support you in achieving this goal?

Improving business efficiency relies heavily on simplifying workflows. Projects focused on digitalizing processes and reducing procedural complexity are crucial to ensuring the high standards of efficiency and effectiveness we strive for at Aquila Energie.

In our case, MyBank enables real-time monitoring of payments for fuel deliveries to our customers, which also simplifies the transporter’s work by removing the need to verify payment collection. This effectively eliminates outstanding payments as well as potential delays or delivery stoppages.

The irrevocable transaction and immediate payment confirmation that characterize MyBank create value for businesses. Why is this an opportunity other companies should consider?

Receiving payments immediately and securely, as with online banking, allows companies of all sizes to optimize their internal processes, reduce costs, and accelerate cash management activities, while also making the payment experience easier for customers.

Payment traceability is undoubtedly one of the key added values of the service, supporting better control and compliance with company procedures.

Aquila is a brand that represents a moment of energy recharge for travelers—a pleasant stop for both people and their cars, allowing them to set off again with renewed momentum. Like an eagle. Based on your experience, how would you describe MyBank from the perspective of a company using its payment solution for collections?

MyBank offers a secure way to make and receive payments. It provides access to services that might otherwise be unavailable or difficult to purchase through other means. Once a transaction is approved, there is no longer any need to worry about payment confirmation.

Aquila Energie was named a 2022 Sustainability Leader, recognized among the 200 most sustainable Italian companies by Statista in collaboration with Il Sole 24 Ore. How do digital payments support your commitment to sustainability?

One of the key ESG areas Aquila Energie focuses on, as outlined in its Organizational and Management Model pursuant to Legislative Decree 231/2001, is transparency, traceability, and reliability. In this regard, using a secure and traceable digital payment system certainly helps strengthen the company’s reputation with its stakeholders.