Frequently Asked Questions
Find quick answers to your most common questions
Welcome to our FAQ section, where we provide answers to the most commonly asked questions about our services.
Whether you’re looking for details on payments, security, or how to use MyBank, you’ll find helpful information here.
If you need further clarification or can’t find the answer you’re looking for, our team is happy to assist you.
What is MyBank?
MyBank is an e-payment solution that enables irrevocable wire transfers with immediate confirmation.
How does MyBank work?
Click on the “MyBank” button, select or enter your bank or PSP, and you’ll be automatically redirected to your secure online banking platform. Log in using your usual credentials, review the payment details on the pre-filled transfer form, and confirm the payment with a single click. Once completed, you’ll be seamlessly returned to the merchant’s website.
How does MyBank make shopping on the internet safer?
MyBank is safer than other methods of payment because :
- It is a solution provided by your bank or PSP.
- When you make the payment, no personal information, bank details, or payment
information are shared with third-parties. - It does not require any new registration, any personal data sharing, any new
password.
Could MyBank be useful for my business
Absolutely.
With MyBank you will add an alternative payment method to your website and be able to extend your offer to:
1) Customers wishing to keep their banking information protected and not shared with any third parties.
2) Foreign customers whose payment services are covered by your local PSP.
You will not need to:
Retain any customers’ data and worry about their data protection; verify that payment information is correct;
process any chargebanks for MyBank payments.
How do i sign up to MyBank?
You can access MyBank directly through your bank’s online banking service. If your bank is part of the MyBank network, you’re already set up—no registration required.
I cannot find my bank or PSP in the list of MyBank buyer banks
This indicates that your bank or PSP does not yet offer MyBank services. If you’d like to use MyBank, please fill out the contact form, and we will reach out to your PSP on your behalf.
Where do I pay with MyBank?
You can use MyBank to pay on thousands of ecommerce websites, Italy’s Public Administration portals, or via payment links sent to you through email or SMS for your purchase of products and services. Discover some of the businesses offering MyBank payments.
Whom can I contact regarding my purchase or payment?
Any questions you have regarding payments should be addressed to your PSP, whilst questions regarding your purchase order should be addressed to the merchant.
As a merchant, how can I add MyBank to my website payment page?
In order to activate the MyBank payment button on your website or accept payments by link, we kindly invite you to get in contact with one of the participating banks.
I never heard of Solution Manager, what is it?
Whether you are a consumer or an ecommerce merchant, you probably never heard about Solution Managers. However, your bank is probably one of our customers. The SOLUTION MANAGER provides pan-european payment systems to the top European banking groups and has an extensive experience in the expansion of international payment services.
How much will it cost me?
Costs actually depend on the bank or PSP providing you access to MyBank services.
Basic service fees should not exceed those related to other online payment methods.
Why do I see a foreign IBAN as credit account?
Being MyBank a pan-European solution, if you are buying from a merchant that activated the MyBank solution via a European PSP/Payment Gateway, your transaction may indeed be credited to a current account in another EU country.